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Say What You Mean, Mean What You Say

Written by Gabriela on 03rd June 2024

At AbBaltis, we believe in the power of clear and honest communication. Our Direct Communication Policy is rooted in the principle of "say what you mean and mean what you say." This approach ensures transparency, builds trust, and fosters a positive work environment. With intercultural and hybrid teams, this is especially important as it bridges cultural gaps and promotes understanding.

It is important to understand that direct communication should be perceived not as blunt or rude, but as straightforward and constructive, providing clear instructions and minimising ambiguity.

Here is how:

1. Say What You Mean:

   - Employees are encouraged to express their thoughts, opinions, and ideas openly and honestly.

   - Avoid ambiguity and be straightforward in communication to ensure clarity and understanding.

2. Mean What You Say:

   - Align actions with words to build trust and credibility.

   - Take responsibility for your actions and ensure they reflect the principles and values of the organisation.

3. Encourage Constructive Feedback:

   - Provide feedback in a respectful and constructive manner, focusing on behaviours and outcomes rather than personal attributes.

   - Welcome feedback from colleagues and supervisors/managers as an opportunity for growth and improvement.

5. Address Issues Promptly:

   - Promptly address any misunderstandings, conflicts, or issues that arise through direct and respectful communication.

   - Seek clarification when needed and work towards resolution collaboratively.


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